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Our team’s mission is your success.

At Upright Labs, we are passionate about our clients’ success. Our team brings a wealth of expertise in secondhand, thrift, recommerce, reselling, e-commerce, operational efficiency, and innovative technology. We’re not just experts; we’re hands-on and approachable, which is why clients keep coming back to us.

Our dedicated team is united by core values and a shared mission to help your business thrive. We pride ourselves on delivering innovative solutions, personalized support, and measurable results. Whether your business is just getting off the ground or has years of experience, let’s team up and take your e-commerce operation to new heights.

Years In Business
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States With Clients
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Retail Stores Served
20 's +
Warehouse Sq Ft optimized
0 M+
WHO IS UPRIGHT?

Meet our amazing team.

Our team comes from diverse backgrounds, bringing a unique range of skills and expertise to support your business goals. Get to know the passionate individuals who make Upright Labs a trusted partner in e-commerce success.
President
Siera
10+ years Startups & Operations; Loves RVing, Jiu Jitsu & Adventure
VP, Revenue Operations
Derek
Revenue Leader with Ops History; Foodie at Heart
VP, Customer Experience
Lori
10+ years Leadership & Customer Experience; A Wellness Enthusiast, Podcaster, Author, TEDx Speaker
Chief of Staff
Cat
Advocate for Employee Well-Being; Married to Business Health; Licensed Skydiver, Avid Skier & Dog Mom
Manager, Customer Support
Jonathan
20+ years Customer Service, Coaching and Training; Published Collage Artist and Straight Ahead Jazz Enthusiast
Senior Software Engineer
Patrick
Love Tinkering with Physical and Digital Problems; Guitar Player, Board Rider, and Avid Socks-and-Sandals Advocate
Product Analyst
Tany
4+ years Data Analytics and Research; Dog & Cat Mom, DIY Queen, and Nail Art Enthusiast
Engineering Manager
Ian
10 years Building Resilient Solutions for Small and Mid-Size Tech Startups; Lindy Hop Dancer and Art Enthusiast
Customer Support Specialist
Dan
12+ years Customer Service; Avid Disc Golf Player
Product Manager
Rain
6 years Growing Non-Profit E-Commerce Teams; TTRPG World Builder, Space Nerd, and Cat Parent
Implementation Manager
Blake
15+ years Retail, E-Commerce, and Operations Leadership; Foodie, Traveler, Tree Enthusiast, and Lover of the Great Outdoors
Client Services Manager
Jarod
5 years Ops and Production; Beach, Golf, and Dog Fanatic
Client Services Specialist
Aish
4+ years Data Analysis; Enthusiastic Computational Problem Solver; TTRPG Connoisseur, Writer, Visual Artist, and Baker
Account Executive
Aaron
10+ years Connecting People to Solutions; Husband, Father, Foodie, Sports Fan, and Star Wars Nerd
Business Strategist
Lani
10+ years Non-Profit Program Management & Administration; Songwriter/Recording Artist & Multidimensional Ponderer
Customer Operations Analyst
Josh
10 years Customer and Technical Support Experience; Enjoy Reading and Spending Time with Family in My Spare Time
Client Services Specialist
Adam
5+ years E-Commerce Experience; Automator; LEGO Collector
Headshot photo of Upright Labs' Implementation Specialist, Kal Fox.
Implementation Specialist
Kal
15+ years Operations Experience & Leadership; Lover of Plants and Animals
Senior Product Designer
Lindsay
15+ years Design and Advocating for Users; Lover of Making Things and Musical Theater
Marketing Manager
Joe
15+ years Design & Marketing; Husband, Dad, T-shirt Maker, Illustrator, Youth Coach, and Legomaniac
Sr. Client Services Specialist
Kristy
Minifig Connoisseur, Foodie & Retro Video Game Collector
Implementation Specialist
Spencer
4+ years Customer Service & Support Experience; Hiking, Traveling
Customer Support Specialist
Keana
8+ years Customer Support and Service; I Love All Things Film
Mark Valdez, Software Engineer at Upright Labs
Senior Software Engineer
Mark
14 years Building Early-Stage SaaS Startups
Senior Account Executive
Brenton
7+ years Business Development; Coffee Aficionado & Ocean Addict
Account Executive - books
Shaye
10+ years Luxury Resale on eBay; Mashed Potato Connoisseur, Always thrifting, Wants To Pet Your Dog
Director Account Management
Kevin
20+ years Operations & Leadership; Toy's R Us Kid at Heart, Martial Arts and Camping with Family
Drew Purcel in a black Upright Labs t-shirt posed for headshot
Account Manager
Drew
30+ years Problem Solving and Making People Laugh; American History Nerd, Antique and Philly Sports Enthusiast, Live Music Junkie
Customer Support Specialist
Aimee
15+ years Support Operations & Customer Experience; Cat Person, Fitness Fan, Nature Lover, Bird Nerd
Marketing Coordinator
Hannah
4+ years Marketing and Customer Success; Top-Rated eBay Seller, Traveler, Singer
Software Engineer
Mike

Not Pictured (but still amazing)

Jake

Senior Account Manager

15+ years E-Commerce; 20+ years Customer Support and Management
Brook

SENIOR SOFTWARE ENGINEER

Aaron

Customer Support Specialist

Peter

CUSTOMER SUPPORT SPECIALIST

Our Team’s Approach

Who We Are

Our Core Values

Curiosity is the driver of innovation. We ask the right questions from experience and with intuition to take it to the next level.

With accountability in our work, we recognize the purpose and impact it makes. By taking a holistic approach to problem solving, you can count on us to get the job done.

There is great importance in measurable results. Through defining success and building relationships with our clients, we stand by the work we do.

From shipper to CEO, we adapt to the needs of our customers and our teammates as humans first. We embrace our diverse experiences and leave egos at the door.

We Support The Success of These Organizations
Get in Touch

Ready to elevate your business’ success?
Contact us today!

Our team is here to support your journey. Reach out to learn how we can help your business grow and thrive.