Building a World-Class Resale Operation
The secondhand market is booming. According to ThredUP’s 2025 Resale Report, it grew 15% in 2024, with even greater growth expected over the next decade.
As demand surges, resale businesses face a critical challenge: Scaling operations efficiently without sacrificing quality, accuracy, or customer satisfaction. To ensure future growth, businesses must incorporate automation, customization, and scalability into every step of their processes.
“78% of eCommerce companies plan to invest in inventory management automation by 2025 to streamline operations and stay competitive.” Ritesh Kewlani at Firework
In Upright’s recent Master Class, Unlocking Lister’s Power, Account Manager Drew Purcell explained how smarter workflows, hidden feature optimizations, and creative operational strategies scale secondhand sales across multiple marketplaces.
Click here to access the full 25-minute Master Class, or check out the first 10 minutes below!
Underutilized Tools that Maximize Efficiency
When secondhand businesses come to Upright Labs, their main goal is to streamline complex workflows and scale operations efficiently. Lister’s robust and flexible features support power workflows that reduce friction, increase output, and provide the scalability needed to evolve with their business.
Supplier Feedback Loops
Lister integrates manifest feedback and customizable rejection spot responses, helping users keep suppliers aligned with market demand. By tailoring communication and feedback, users can ensure suppliers adjust to evolving inventory needs, maximizing sales opportunities.
Using the Item Preferences feature, your team can easily curate the pipeline with simple communication measures. This ensures that only the most relevant products make it to your marketplaces, driving better performance and efficiency.
Learn more about manifesting in Lister in our Help Center: Getting Started with Manifests
Automation for Authentication
Lister seamlessly integrates with services like Authentication First by automatically transferring COAs and images into your listings. This reduces manual entry and enhances trust for luxury items. Learn more on automating your authentication workflow: How to Use Authenticate First with Lister
Pricing Powered by Data: Price Prediction
Lister’s Price Prediction tool uses your organization’s historical data to suggest optimal pricing during the listing process. Enabling this feature allows you to:
- View comparisons and price ranges as you list
- Use your org’s data to set competitive, data-backed prices
Templates as an Effective Listing Tool
The value of Builder Templates is often the most overlooked feature that streamlines listing by category and reduces input errors.
“With Builder Templates, onboarding new team members becomes a breeze, and scaling operations is no longer a bottleneck.” – Drew Purcell
On average, users listing with templates saw a 20-25% faster time-to-list. Pair this with customized listing strategies, and you’ll unlock a powerful, flexible framework designed to grow and scale your business.
Get ready! Next month, we’re hosting an exclusive master class on builder templates: The Building Blocks of Builder Templates. Discover how they work and how to craft templates perfectly tailored to your organization’s needs.
Ready to take it even further? Learn how to create your own builder templates or partner with our Account Management team to explore personalized options.
Final-Mile Fulfillment
The e-commerce journey doesn’t end at checkout. Features like Picking Profiles and Shipsurance integration allow teams to:
- Prioritize and batch orders intelligently
- Adapt pick lists by sales channel or order type
- Automate shipping insurance and reduce loss exposure
This level of operational control is crucial for high-volume or high-value categories, such as electronics or designer fashion, where accuracy and asset protection are essential.
Learn more on How to Create Picking Profiles and recommended Shipping Settings in our Help Center.
Creative Workflows That Set You Apart
For some organizations, scaling operations efficiently means thinking creatively and reimagining traditional workflows. Many of our customers have used Lister’s features inventively to create alternative operational models tailored to their unique needs.
Price Guidance at Intake
Use Price Prediction during intake to give your team data-driven pricing recommendations right from the start. This helps route items more strategically into the right sales channels. Your team can list with greater confidence, knowing they’re backed by smart, market-aligned pricing.
Prep Listings Before Photos
Create draft listings before photography to document item details early in the process. This ensures the photography team has accurate product information to work with, leading to faster, more efficient photo capture. Early listing prep reduces errors and keeps the production pipeline moving smoothly.
Flexible Markdown Strategies
Apply percentage-based price decreases across entire category groups to make markdowns more flexible and scalable. This ensures consistent pricing logic, no matter the original value of the item. With this strategy, you can adapt quickly to market changes while protecting margins.
Early Barcoding for Staging
Use barcodes to stage listed items in temporary bins before moving them into permanent inventory. Early barcoding makes it easy to track item movement, reduce mix-ups, and streamline the transition from listing to shelving. It adds structure and accuracy to the entire post-listing process.
Unified Order Picking
Batch-pick single and multi-item orders in one unified workflow to maximize team efficiency. By keeping items organized by order during the picking process, teams save valuable time without sacrificing accuracy. This method improves order fulfillment speed and ensures a smoother shipping process.
List First, Ship Later
Kick-off listings directly from the store floor by capturing item details before products ever leave the building. This approach not only speeds up the listing process but also lowers transportation costs by ensuring items are only moved when necessary for fulfillment, not pre-listing handling.
Ready to Workshop a Workflow?
According to Gartner “by 2026, 30% of enterprises will automate more than half of their network activities.” In today’s fast-paced e-commerce environment, operational excellence isn’t a differentiator. It’s a baseline expectation.
Organizations that succeed aren’t simply working harder. They are strategically leveraging tools like Lister to drive smarter, more intentional workflows.
Now is the time to reimagine your operational model, unlock new efficiencies, and future-proof your business.
Reach out to our team for tailored workflow support: [email protected].
Ready to reimagine your resale business’ workflows to scale smarter?
Reach out for a personalized demo of Lister to see how it can streamline your operations from intake to shipping.