Upright Labs is eager to announce the launch of our Professional Services to help organizations optimize their e-commerce operations, increase efficiency, and achieve sustainable growth. The new offering provides hands-on, strategic support to secondhand retailers at every stage of their e-commerce journey.

This marks a major expansion of Uprights’ offerings to empower the secondhand industry with the tools and the expertise to thrive online.

“This is the launch of a true professional services department at Upright Labs,” said Jarod Pandolfi, Professional Services Manager at Upright Labs. “We’ve narrowed in on where our customers need support the most and built defined, targeted programs to help them scale smarter and faster. These packages are just the beginning. We’re building a roadmap to even more transformative offerings ahead.”

Tailored Support for Every Stage

Upright Professional Services includes a range of packages to meet the evolving needs of secondhand and resale operations:

On-Site Audit
A full operational walkthrough with live workflow observations and actionable feedback to drive improvements.

Launch Package
A 10-week guided implementation with SOPs, training materials, and dashboards for organizations launching or relaunching e-commerce operations.

Builder Template Optimization
We take the guesswork out of listing with customized listing templates and training to streamline workflows and eliminate bottlenecks.

Jewelry Growth Program
Market-driven listing strategies and repeatable workflows to improve efficiency and maximize profitability in jewelry sales.

Electronics Growth Program
Proven processes for triage, testing, and listing to reduce errors, minimize returns, and increase margins in the electronics category.

Each offering is designed to meet organizations where they are, whether launching, scaling, or overcoming growing pains. Upright’s team brings deep expertise in secondhand and e-commerce operations to deliver game-changing guidance and support to businesses.

Comprehensive Support for the Secondhand E-Commerce Industry

With 80+ services contracts, 20+ on-sites, and 25+ e-commerce launches under our belt, Upright Labs brings real-world expertise to every partnership. We’ve helped dozens of secondhand retailers build smarter operations—and yours can be next.

Ready to optimize your operations and scale smarter?

Connect with our team to learn how Professional Services can support your e-commerce journey.