Services tailored to your specific needs, from staff that’s ready to help

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E-commerce

Our focus is on leading the development, stabilization, and overall growth of your e-commerce department. Setting goals is easy. Achieving them is harder without a plan. Our team assists you with actualizing the true potential of product and value in your existing e-commerce supply chain. We lay the groundwork for the scalability and growth of your e-commerce department. E-commerce for retailers is no longer a suggestion but rather, the standard. Are you ready to launch your e-commerce department or re-optimize your current one?

E-Commerce Buildout & Launch

Setting goals is easy. Achieving them is hard. With guidance and oversight, we assist you with actualizing the true potential of product and value in your existing supply chain. Our focus is on leading the development, stabilization, and overall growth of your e-commerce department in order to achieve your goals. This guidance lays the groundwork for scalability and exponential growth for your e-commerce department.

E-commerce for retailers is no longer a suggestion but rather, the standard. And oftentimes we find retailers need assistance when launching and scaling an e-commerce department. Let us help you actualize your e-commerce vision with explosive results by focusing on:

  1. The set-up and optimization of the department’s logistics
  2. Seamlessly embedding e-commerce into your organization
  3. Managing, sourcing, and purchasing of equipment
  4. Testing of operations
  5. Embedding Upright's Lister software (only if this is a good fit!)
  6. Overseeing and assisting with the recruitment of e-commerce employees
  7. Providing departmental operating procedures

E-Commerce Director

Our mission is your mission. We become a part of your team in order to help your e-commerce department grow and generate results. By providing a top-notch e-commerce director to lead your e-commerce operation, we ensure that an expert is leading the operation. This individual is an Upright Labs employee but works as an extension of your team.

This engagement ensures the success of your e-commerce operation while decreasing e-commerce overhead expenses. Let us take the work out of your hands and into ours by utilizing our team’s industry experience to guide your e-commerce department. We act on educated decisions and prior implementation knowledge to save you time and money...measure twice and cut once. Are you ready to take your e-commerce operations to the next level? We will help your e-commerce soar with a focus on:

  1. On achieving key performance indicators
  2. The department's core competencies and goals
  3. The complexities of team management and recruitment
  4. Ensuring the budget is followed and maintained
  5. Assists with purchasing and ordering equipment
  6. Engaging with key stakeholders and leadership

Operational Audit & Facility Redesign

You cannot have an optimal e-commerce department without a firm structure and process in place. Have you found that your e-commerce department is missing components to fully actualize its value? We dive into your e-commerce operations and determine its pitfalls, areas for improvement, and opportunities for growth.

Through data-driven and insight based analysis, we identify the necessary improvements and create an action plan for immediate, short term, and long term implementation. This plan focuses on the redesign of the e-commerce department so that the department functions at maximum efficiency by focusing on:

  1. Historical data and key performance indicators
  2. Departmental flows and operating procedures
  3. Operational functions compared to best practices
  4. Bottleneck reduction
  5. Analysis of your team and the department’s resources
  6. Analysis of your supply chain

E-Commerce Product Flow Analysis

If your e-commerce team does not have enough products to sell, they can’t meet and exceed the budget. If you don’t ship products in a timely manner with the right care, shoppers won’t shop with you again. How do you focus your e-commerce operations to maintain an upward trajectory in achieving your goals?

Our team analyzes the inbound and outbound product flow in your operations. We look at each step from processing, to sourcing, listing, fulfillment, post-fulfillment, and reporting. We identify the current state of the operations and arm your team with the plan to optimize the product flow. Are you ready to have a firm structure in place that will maximize revenues, reduce touchpoints, and ensure happy customers and employees? We can ensure your e-commerce department achieves this by focusing on:

  1. Gathering and analyzing both qualitative and quantitative data
  2. Determining bottlenecks that are hindering the operation
  3. Analysis of product flows as it relates to e-commerce inventory
  4. Analysis of e-commerce operational flows
  5. Creating optimized written and visual flows
  6. Determination of action plans and process improvements

E-commerce Guidance

Many businesses were not initially built as an e-commerce company. You are not alone! Our team utilizes our years of e-commerce and supply chain knowledge to guide your executive and leadership teams. We help your team accelerate its growth and focus on the true net profitability of your e-commerce operation.

In doing so, we assist you in understanding KPIs to focus on, operational costs, touchpoints, goals, and bottlenecks within your operation. We offer this to a team that has a designated e-commerce leader but the department is still in need of guidance and support. We ensure that execution is focused on the goal of optimizing and re-focusing, when necessary, to drive additional revenue to the bottom line by focusing on:

  1. Your organization’s and department's core competencies and goals
  2. Conducting analyses of current bottlenecks and operational issues
  3. Advises leadership on team development and accountability standards
  4. Guides the implementation of operational efficiency opportunities
  5. Provides insights on best practices for the organization
  6. Provides insights on budget management and achieving revenue targets
  7. Engaging with key stakeholders and leadership
  8. Offers oversight to the embedding of Upright's Lister software (only if this is a good fit!)

Contact us to learn more about our services

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Operations

We drive your operational capabilities and reduce your cost-drivers by focusing on process improvement and efficiencies. Our team provides valuable insights and redefines your organization's potential, in order to achieve comprehensive operational goals. In an ideal world, your operational systems work autonomously and collectively in order to support organizational objectives. However, we know that in most cases — things are not as ideal as we hope. Is your organization in need of an operational overhaul or refinement?

Operational Guidance

Success happens one day at a time, and we help make your days more efficient and productive. We do this by offering operational oversight in order to set comprehensive procedures that will enhance performance and growth. This engagement provides part-time guidance to executive teams for their operations and enables your team to achieve its vision.

In doing so, we assist you in understanding the complete costs of time, variable, and fixed costs to build your operation. We drive additional revenue to the bottom line with macro and micro factors accounted for by ensuring our execution is focused on:

  1. Achieving key performance indicators
  2. Conducting analyses of current bottlenecks and operational issues
  3. Advises leadership on team development and accountability standards
  4. Guides the implementation of operational efficiencies
  5. Provides insights on best practices for the organization
  6. Provides insights on budget management and achieving revenue targets
  7. Engaging with key stakeholders and leadership

Operational Audit & Facility Redesign

In an ideal world, your operational systems work autonomously and collectively in order to support the organizational objectives. However, we know that in most cases -- things are not as ideal as we would hope.

We audit your current operation to determine its effectiveness. Through analysis, we identify the necessary improvements and create an action plan that optimizes the operation. As needed, we optimize, redesign, and roll out a plan to maximize efficiency by focusing on:

  1. Historical data and key performance indicators
  2. Departmental flows and operating procedures
  3. Operational functions compared to best practices
  4. Bottleneck reduction
  5. Analysis of your team and the department’s resources
  6. Analysis of your virtual and physical supply chain

Post Primary audit

Products in your operations that are not sold via their primary sales channel, minimize the item's profit potential. Every touchpoint of the product after the primary retail sale process adds additional expenses. You then have processes that eat away at your ability to recoup lost opportunity cost on the initial product investment.

We work with your organization to track the product in your post-retail supply chain; returns, recycling, upcycling, wholesaling, and transportation. We then identify ways to reduce touchpoints and improve the streamlining of product flow in order to reduce the financial and physical waste. We track your products through your reverse logistics and post-retail supply chain in order to conduct an audit on your aftermarket operations by focusing on:

  1. Collection and analysis of quantitative data
  2. Collection of qualitative information
  3. Determining bottlenecks
  4. Analysis of after-market product flows
  5. Analysis of operational workflows
  6. Creation of optimized written and visual flows
  7. Determination of action plans and process improvements

Contact us to learn more about our services

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Sustainability

With a focus on sustainable revenue-generating opportunities and waste cost-reductions, we implement value-driven sustainable processes to drive your business forward. Sustainability is redefining how we look at the longevity of our corporate ecosystem and how we as businesses and consumers impact the world. In order to stay competitive and provide long-term value to society, you must act now on sustainable initiatives. Are you ready to bridge the gap between your current operation and a sustainable one?

Transportation and travel analysis

Sustainable organizations are redefining how we look at the longevity of our corporate ecosystem and how they impact the world. In order to stay competitive and provide long-term value to society, you must act now on sustainable initiatives. If you are considering bridging the gap between your current operation and a sustainable operation, we are here to help.

This audit focuses on your organization’s transportation flows and product touchpoints. We analyze your use of truckage, employees and product flow throughout the operation. Through data-driven analysis, we determine optimal flows to decrease expenses, lower product touchpoints, and reduce carbon emissions. We determine optimal transportation and travel flows by focusing on:

We do this by:

  1. Quantitative data for transportation routes and touchpoints
  2. Collection of qualitative information
  3. Bottlenecks
  4. Analysis of costs and supply chain requirements
  5. Insights on vendor pricing and opportunities
  6. An executable report for improvements
  7. Operational procedures to ensure all touchpoints are following optimized standards

Discard Analysis

As a business, you never want to leave money on the table. Items that are discarded within your operations could generate revenue for the business. When inventory or recyclable items are being thrown out, the value of the item becomes $0 however, it increases the waste bill. Do you find that you’re paying enhanced waste costs that could, in fact -- be additional revenue or at the very least not an expense?

This analysis focuses on your operations in terms of discards. We conduct an analysis that determines what categories and volumes are being discarded by way of waste, recycling, and otherwise. We discover an opportunity for cost savings and revenue generation within your current discard operations while ensuring best practices for sustainability by focusing on:

  1. Conduct an audit on a sample of discards to understand what is being thrown out
  2. Determine a plan for waste reduction
  3. Understand the quantity of product by category in donations and in discards
  4. Implementing centralized and decentralized recycling options
  5. Educating employees and customers on recycling and sustainability
  6. Discards will be transported to an Upright Facility for sorting and analysis
  7. Full report and analysis on findings
  8. Recommendations on how to decrease waste bill and improve net profit

Donation Based Discard Analysis

As a second-hand retail business, items are donated to be resold in order to generate revenue for the mission of the business. When inventory is being thrown out, the resale value of the item becomes $0 however, it increases the waste bill. Do you find that you’re paying enhanced waste costs that could, in fact -- be additional revenue and not an expense?

This analysis focuses on your operations in terms of discards. We conduct an analysis that determines what categories and volumes are being discarded by way of waste, recycling, and otherwise. We discover an opportunity for cost savings and revenue generation within your current discard operations while ensuring best practices for sustainability by focusing on:

  1. Conduct an audit on a sample of discards to understand what is being thrown out
  2. Determine a plan for waste reduction
  3. Understand the quantity of product by category in donations and in discards
  4. Implementing centralized and decentralized recycling options
  5. Educating employees and customers on recycling and sustainability
  6. Discards will be transported to an Upright Facility for sorting and analysis
  7. Full report and analysis on findings
  8. Recommendations on how to decrease waste bill and improve net profit

Sustainability Director

Many organizations have trouble with sustainability initiatives as they have never tried to intertwine sustainability into a key pillar of their business. Instead of hiring one person to guide your multi million dollar organization, enable a team of experts to properly guide and drive your vision by hiring an Upright Sustainability Director.

With our years of experience, we ensure that your organization is focusing on sustainability and taking the right steps to integrate a sustainable mindset throughout your operations. This is all done while keeping impact, costs, and market needs vs. wants into consideration. With our sustainable approach, we focus on:

  1. Provide insights and knowledge of all applicable sustainability standards potential
  2. Assist with the implementation of sustainability initiatives
  3. Lead the effort of the client’s long-term sustainability vision, mission, and operating principles
  4. Create sustainable business plans and project roadmaps as necessary
  5. Provide leadership with directives on root cause concerns affecting sustainability
  6. Develop process improvements
  7. Review and analyze current sustainability opportunities and maintain an ongoing strategy to execute upon these
  8. Collaborate with internal stakeholders and departments to ensure consistency throughout the organization

Contact us to learn more about our services

Schedule a complimentary 30-minute consultation